Handling of difficult situation

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Posted by Kiwi from IP on March 24, 2010 at 19:03:23:

You entered the room with "patient" saying: "Hello mister Smith, I am Dr.V. What brought you here today?"
"Patient":"Dr.V, Iam so disappointed. I couldn't find a parking on the parking lot in front of your office, and missed my appointment time, and had to wait another 30 minutes because you've been busy with another patient. You should tell your patients in advance that your office had a limited spots for parking. Now I have a headach because of all that happened! I am not sure that I will come here again Dr.V!"
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